Official procedure for submitting complaints, reporting issues, and contacting our Grievance Officer. We're committed to resolving your concerns promptly and professionally.
ASMX.in is committed to maintaining the highest standards of journalistic integrity and user satisfaction. We have established this formal grievance redressal mechanism to ensure that your concerns are addressed promptly, fairly, and transparently.
Submit your complaint using our online form, email, or registered post. Ensure you provide complete information including your contact details, specific issue, supporting documents, and desired resolution.
You will receive an acknowledgment email with a unique grievance ID for tracking. This ID should be referenced in all future communications regarding your complaint.
Our Grievance Officer will thoroughly investigate your complaint, review supporting documents, and consult relevant team members to understand the issue completely.
We will communicate our findings and proposed resolution within 30 days. For complex issues requiring more time, we will provide regular updates every 7 days.
If unsatisfied with the resolution, you may escalate the matter to our escalation committee. This ensures a thorough review by senior management.
Ms. Priya Sharma has been appointed as the Grievance Officer for ASMX.in in compliance with Indian IT Rules. She is responsible for receiving and addressing all complaints and grievances related to our platform.
Please include in your complaint:
Fill out the form below to submit your formal complaint. All fields marked with * are required.
We acknowledge all grievances within 24 hours and aim to provide a resolution within 30 days. Complex issues may require additional time, but we will provide regular updates every 7 days until resolution.
While we prefer identifiable submissions for proper investigation and follow-up, you may submit anonymous grievances. However, anonymous complaints may have limited resolution options as we cannot provide updates or seek clarifications.
If unsatisfied with the initial resolution, you may request escalation within 15 days of receiving our response. The matter will be reviewed by our escalation committee, and you will receive a final decision within an additional 30 days.
Yes, we handle grievances from users worldwide. However, please note that our grievance redressal mechanism operates under Indian law, and our processes are designed in compliance with Indian IT Rules and regulations.
Upon submission, you will receive a unique grievance ID via email. You can track your complaint status by replying to the acknowledgment email or contacting grievance@asmx.in with your grievance ID.
Escalation Contact: If you are not satisfied with the resolution provided by our Grievance Officer, you may contact our escalation committee at escalation@asmx.in.
Legal Notice: For formal legal notices, please send them via registered post to our legal address mentioned above. Email submissions should be followed by hard copies for legal validity.
False Complaints: We reserve the right to take appropriate action against false, frivolous, or malicious complaints submitted in bad faith.